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How Consumers Hire Contractors in the Digital Age

Each year, the Consumer Federation of America (CFA), National Association of Consumer Agency Administrators (NACAA) and North American Consumer Protection Investigators (NACPI) collaborate on a research initiative to assess macro-level trends in consumer opinion throughout the United States. Over the past five years, the remodeling industry has consistently ranked as one of the most problematic industries based on the volume of consumer complaints it receives.

This statistic may not come as a shock to those of us who have owned or managed a home as well as those of us who have worked in the contracting industry. At some point or another, we have endured the pain associated with missed deadlines, escalating budgets or unsatisfactory results and felt that the system was somehow broken.

For many years, consumers had a limited array of options for finding a reliable home improvement contractor and sharing their opinion after the project was complete. This limitation has been eradicated by the plethora of communication channels accompanying the Digital Age.

With all the Web directories, review sites, referral services and social media sites, consumers have a seemingly unlimited array of options at their disposal. In fact, a new challenge has emerged: the dilemma of choice.

The underlying goal of this research initiative is to better understand how today’s consumer navigates the media ecosystem when hiring a home improvement contractor and establish benchmarks that can be used to detect trends moving forward.

II. Research Methodology

To help design the methodology that would frame the research initiative, we conducted a series of in-depth interviews with a limited set (20) homeowners to better understand the manner in which they find and evaluate remodeling contractors.

The feedback suggested a three-phase model for consumer decision-making that consisted of several phases and suggested a level of sophistication that helped frame the research initiative.

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How to Choose a Builder/Remodeler/Commercial General Contractor

March 15th, 2012

Each company and client has their own needs and wants when it comes to choosing their builder. We have identified, over our 27 years in business, the major areas businesses ask about when in the selection phase of choosing a builder and we would like to share our knowledge with you.

First and foremost, business owners today have operations that don’t stop when the clock hits closing time. Having a professional builder that is able to answer the phone line 24/7 days a week is crucial. Many companies are also concerned with the friendliness, efficiency, and comprehensibility of the voice on the other end. All of our offices are based in the US however, we do provide bi-lingual Spanish and English services as well.

If you're in the market for a new home, you should shop for your builder as carefully as you shop for your home. Whether you are buying a condo, a townhouse, a house in a subdivision, or a custom built house, you want to know that you are buying a good quality home from a reputable builder. Here are a couple of tips to help you choose a builder.

Make A List of Possible Builders
Once you have thought about the type of house you want, you will need to find a builder. Do Your Homework
Once you have a list of builders, how can you find out about their reputations and the quality of their work? The best way to learn about builders is to visit homes they have built and talk with the owners. Shop For Quality and Value
Look at new homes whenever you can. Home shows and open houses sponsored by builders are good opportunities to look at homes. Model homes and houses displayed in home shows are often furnished to give you ideas for using the space. You may also ask a builder to see unfurnished homes.

When examining a home, look at the quality of the construction features. Inspect the quality of the cabinetry, carpeting, trimwork, and paint. Ask the builder or the builder's representative a lot of questions. Get as many specifics as possible. If you receive the answers verbally rather than in writing, take notes. Never hesitate to ask a question. What seems like an insignificant question might yield an important answer.
BDC is Licensed and Insured General Commercial & Residential Contractors for West Virginia and Virginia.

For more information on BDC custom home building or commercial construction services, please contact us at 540-537-6056. If you'd rather send us an email, you can use our online contact form to get in touch.

BayWatch Development Corporation | Moneta, VA

BayWatch Development Corporation provides custom home building services to Virginia, specifically Western Virginia, such as Smith Mountain Lake and the surrounding communities.

Contact BayWatch Development Corporation

Tom Lovegrove, Owner
Phone: 540-537-6056
Fax: 866-824-3659
Postal Address:
P.O. Box 478
Moneta, VA 24121
Attention: Tom Lovegrove

Parade of Homes Awards

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